Turn every conversation into insight.
Tinkle Insights captures, analyses and organises every customer interaction across the voice environment. From compliance recording to AI-powered analytics, teams gain full visibility of conversations, performance and risk.
Everything included, nothing complicated.
Compliance recording
Capture interactions across the voice environment, ready for audit.
AI-powered analytics
Automatically analyse large volumes of conversation data.
Custom scorecards
Score both the customer experience and the call handler's performance.
Trends & patterns
Spot recurring issues and opportunities without manual review.
Risk visibility
Surface quality and compliance risks before they escalate.
One place to manage
Run Insights across teams and sites from a single place.
Rapid deployment
Connect your channels and start auditing straight away.
Coaching insight
Scorecards show where each call handler is doing well and where they can improve.
Up and running in three steps.
Create your questions
Build scorecards that assess the interaction and the handler's performance.
Build your insights
Every interaction generates insight into the challenges facing your business.
Connect your channels
Bring in recordings and interaction data and start auditing immediately.
Why teams choose Tinkle Insights.
Compliance-ready
A natural fit for regulated sectors that must record and review calls.
No manual review
Large volumes of conversations are analysed automatically, so you can act faster.
Quick to start
Connect your channels and begin auditing conversations straight away.
Tinkle Insights in the Tinkle platform.
Every Tinkle service shares one foundation, so it's simple to add more as your needs change.
Cloud phone system
Enterprise voice
Meeting intelligence
Contact-centre AI
Tinkle technology is trusted by
What can Tinkle Insights analyse?+
Call recordings and interaction data from across your voice environment, including compliance recordings, AI scoring and trend analysis.
Do we need to listen to calls manually?+
No. Tinkle Insights analyses large volumes of conversations automatically, highlighting patterns, trends and quality issues so teams can act faster.
How do we get started?+
Start with a free 14-day proof of concept: create your scorecard questions, connect your channels and begin auditing conversations straight away.
Complete the conversation.
A smarter business phone system with AI built in and complexity left out. Native AI agents, transcription, recording and 175+ integrations.
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See Tinkle Insights in action.
Book a demo and see how it could work for your business.