How can we help?
Everything you need to build and run your phone system, from how-to guides to our support team.
What do you need?
Our support team is on +44 330 236 9999, Mon–Fri, 09:00–17:30.
Learn the best of Tinkle.
Knowledge base articles and how-to videos for every feature, plus live system status.
Knowledge base
Learn how to use the best features in Tinkle.
Download the apps
Get Tinkle on iPhone, Android, Windows and Mac.
Service portal
Track your tickets and view their history.
How-to videos
Watch our video library to learn more.
System status
Live platform status and incident history.
Speed test
Check a connection is ready for Tinkle.
Getting started with Tinkle
Eight short videos covering the essentials.
Keep your existing numbers.
Moving to Tinkle doesn't mean changing numbers. We transfer them with minimal effort from you.
Local numbers
Our speciality. Accurate forms mean a smooth, cost-effective switch.
National numbers
A little more effort, with our team keeping you informed throughout.
Freephone numbers
Many toll-free numbers can be ported, keeping your freephone presence intact.
Multi-line ranges
Port multiple numbers or ranges together, all in one go.
Before you start
Details need to match what your current supplier holds, so have these to hand.
- Your current supplier's name and address
- Your billing account number and main billing number
- Every number or range you want to move
- The address where the numbers are installed
- Your company registration number
- The name and email of your Letter of Authority signatory
Geographic ports typically take 10–14 days once forms are complete. Non-geographic numbers take around 10 days longer.
Up and running, quickly.
Sit back and relax: our team has you covered. These are our service level objectives for every stage of onboarding and in-life changes.
| Task | Service level objective |
|---|---|
| Porting and new numbers | |
| Number porting, geographic (once forms are completed, signed and checked) | 10–14 days |
| Number porting, non-geographic | +10 days |
| 08/03 new number requests | 1–2 days |
| Onboarding | |
| Onboard sheet (customer completion) | 1–3 days |
| Build from onboarding sheet | 3–5 days |
| Complex call routing (IVR) | 3–5 days |
| Install & hardware | |
| Install of handsets (+1 day for multiple sites) | +1 day |
| Handset software upload | 1 day |
| Handset / headset delivery | 2–3 days |
| Music on hold | |
| Bespoke audio production (once chosen by customer) | 3–5 days |
| Music on hold | 3–5 days |
| Connectivity | |
| Leased lines | 2 weeks + |
| Broadband lines | 20 days + |
| Router order and configuration | 5 days + |
| In-life changes | |
| Phone and system changes and additions | 3–5 working days |
| Individual technical issues (non-P1) | 3–5 working days |
Frequently asked questions.
How easy is it to set up and start using Tinkle?+
Very. Complete the sign-up process on the mobile app or website and the business phone system and its new number are ready to use instantly.
Do I need technical support to set up Tinkle?+
No. Tinkle is a simple self-service platform that lets anyone set up their business and users. If you need help, our helpdesk is at help@tinkle.co.
Can I use my current business internet connection?+
Yes. Tinkle works on any reliable, stable internet connection, and we test performance as part of welcoming you. For dedicated connectivity, Tinkle Connect provides next-generation internet services to replace legacy lines.
What's the difference between an admin user and a standard user?+
Admin users can control the business phone system: add and remove users, create ring groups, select music on hold, set voicemail and call forwarding, and access recordings, call stats and billing. Standard users access only their own features.
Do you offer training?+
Yes. Training may be chargeable depending on requirements, such as on-site or remote and the number of people.
How does Tinkle work?+
Tinkle is a complete cloud communications platform that lets users work from any device, anywhere: mobile, IP desk phone or desktop, over the internet.
What happens if we lose internet connectivity?+
Users can keep calling on the Tinkle mobile app over 4G or strong 3G. With no data at all, calls can be forwarded to a fixed line or mobile number.
How much mobile data does a call use?+
About 1MB per minute on average. We recommend strong, reliable Wi-Fi where possible.
How do I access call recordings?+
Admin users have full access to all users' call recordings. Businesses using call recording should let callers know their calls are being recorded.
Do I get a free phone number?+
Yes. Every business gets a free UK number, with the option to purchase more. Admins can add, remove and update outgoing number presentation.
Can I keep my current business number?+
Yes. Most UK landline numbers can be ported. Geographic ports typically take 10–14 days once forms are complete; non-geographic numbers take around 10 days longer. See number porting.
Does Tinkle work with my existing desk phones?+
Tinkle works with many third-party SIP devices, though they may not offer full functionality. Recommended IP phones ship configured and ready to go.
Does Tinkle support headsets?+
Yes. USB and Bluetooth headsets work with mobile, desktop and IP desk phones.
No matching questions. Try another search or raise a ticket.
Still need help?
Our support team is available Mon–Fri, 09:00–17:30.