AI voice automation for contact centres.
AudioCodes VOCA is an enterprise-grade conversational AI platform that automates voice interactions across contact centres, service desks and enterprise telephony, resolving enquiries quickly and efficiently.
Everything included, nothing complicated.
AI virtual agents
Answer questions, route intelligently and resolve common requests instantly.
Natural language
Callers get where they need to go without endless menu options.
Intelligent routing
Send every caller to the right place, with context.
Compliance recording
Native recording powered by AudioCodes Interaction Insights.
CRM integration
Update CRM records in real time from every interaction.
Voice automation
Automate inbound enquiries and outbound notifications.
Supervisor reporting
Review recordings directly from the reporting dashboard.
Admin control
Full control over what is recorded and where it is stored.
Up and running in three steps.
Understand
Speech recognition and natural language understand the caller.
Resolve or route
Virtual agents resolve routine requests or route with full context.
Record & report
Every interaction is recorded and reportable for supervisors.
Why teams choose VOCA.
Enterprise-grade
Built for contact centres, service desks and large telephony estates.
AudioCodes partnership
Delivered by AudioCodes' Application Partner of the Year 2025.
Integrates everywhere
Works with Microsoft Teams, contact-centre platforms and telephony infrastructure.
VOCA in the Tinkle platform.
Every Tinkle service shares one foundation, so it's simple to add more as your needs change.
Cloud phone system
Enterprise voice
Conversation analytics
Meeting intelligence
Tinkle technology is trusted by
What is VOCA?+
AudioCodes VOCA is an enterprise conversational AI platform that automates voice interactions using speech recognition, natural language processing and intelligent automation.
Does VOCA include call recording?+
Yes. VOCA CIC includes native compliance call recording powered by AudioCodes Interaction Insights, integrated into the agent experience.
What does it integrate with?+
Microsoft Teams, contact-centre platforms, telephony infrastructure and CRM systems, so routine tasks are automated end to end.
Complete the conversation.
A smarter business phone system with AI built in and complexity left out. Native AI agents, transcription, recording and 175+ integrations.
Explore Tinkle CX
Agent Builder
Build intelligent AI voice agents directly inside Tinkle CX. They answer, route and automate, with their own numbers and ring groups.
Explore Agent Builder
Fully managed, certified Microsoft Teams direct routing, delivered with AudioCodes.
Explore Tinkle for Teams
See VOCA in action.
Book a demo and see how it could work for your business.